SHIPPING

We are proud to announce that we are shipping our products worldwide!

We rely on our dedicated shipping partner, UPS, for the most reliable, direct and secure shipping.

All packages are shipped with track & trace.

If an item is not in stock you will receive a notice and a shipping estimate briefly. 

Shipping rates

Denmark 49 DKK
Germany 6.5 EUR
EU/CH/NO 12 EUR / 11 CHF / 140 NOK
Rest of the world - Outside EU  199 DKK / 25 EUR / 29 USD
Free shipping Above 149 EUR

 

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Read more about returns and exchanges on the full shipping and returns page

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@natureclimbing.com. Please note that returns will need to be sent to the following address:

Graham Bells Vej 18A, Aarhus, Aarhus, 8200, Denmark 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Denmark, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@natureclimbing.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@natureclimbing.com.