Terms, Conditions and Privacy Statement

Shopping & Shipping terms

Prices & payment

All the prices include the proper national and/or regional VAT that may apply. The prices does not include any TAX that may apply as a consequence of import and customs. This is always the buyer’s responsibility.

In our webshop you can use the following payment methods:

  • Visa/Dankort
  • Visa
  • Visa Electron
  • MasterCard
  • Maestro
  • JCB

We process our transactions using secured payment methods via QuickPay.net. We use Nets/Teller as our acquirers for all our card transactions.

Cancelation of purchase

Customers have the right to regret any purchase and return the product within 14 days of purchase. The product must be undamaged.

Nature Climbing ApS will cover specific expenses regarding the shipping and return of goods.

Shipping

We are proud to announce that we are now shipping our products worldwide!

We provide a flat shipping rate and free shipping on orders of a certain size according to region.

We rely on pakke.dk’s and PostNords services for the most reliable and secure shipping, using a variety of well established shipping carriers, namely UPS, FedEx and PostNord.

We ship all orders Thursday afternoon. All orders received before 12 pm midday on Wednesday will be shipped the following Thursday. If an item is not stocked you will receive a notice and a shipping estimate briefly.

Denmark

  • Pick it up at our workshop for free!
  • Flat shipping rate of €10 (incl. VAT).
  • Free shipping applies to orders of €100 (incl. VAT) or more.

Europe

  • Flat shipping rate of €15 (incl. VAT).
  • Free shipping applies to orders of €200 (incl. VAT) or more.

World

  • Flat shipping rate of €20.
  • Free shipping applies to orders of €300 or more.

 

Mounting instructions, Disclaimer & Safety Concerns & Limited Warranty

Regarding the inspection and mounting of nature climbing granite holds

Before mounting Nature Climbing Granite Holds

Before mounting the Nature Climbing Granite Holds (hereafter “holds”) to the climbing wall inspect the holds for any potential damage. If any visible damages or cracks are present do not mount or use the holds under any circumstance and contact us immediately.

If you are unsure about the state of the holds or how to properly mount the holds to the climbing wall contact us immediately. Do not under any circumstance begin mounting the holds to the climbing wall without the proper skillset. Be sure that a qualified, capable and experienced route setter always does the route setting.

What you need for mounting Nature Climbing granite holds

  • A drilling machine or similar device mounted with the proper bits.
  • Appropriate screws and/or bolts that fit the climbing holds.
  • Appropriate screws and/or bolts should penetrate the hold on the backside by at least 2 cm. measured from the backside of the hold to the tip of the screw/bolt (recommended 2-3 cm.)

Handling and mounting the holds

The holds are made out of a carefully selected natural material. When handled correctly and carefully the material is solid and more durable than artificial plastic holds and will be long lasting. However, the holds are vulnerable to shock and over-tightening. Therefore you need to be aware of the following:

  • Do not drop the holds on a hard surface.
  • Do not throw boxes loaded with the holds on top of each other.
  • When mounting the holds to the climbing wall, with either screws and/or bolts, be sure that holds are tightened correctly. FIRMLY FITTED TO THE CLIMBING WALL AND NOT OVER-TIGTHENED.
  • Always make sure that the holds are fitted with screws and/or bolts in every possible hole.
  • Make sure that the screws and/or bolts are not protruding out the back of the climbing wall when the holds are mounted.
  • If in doubt about the state of the holds and/or the mounting cease climbing on the holds immediately and consult a qualified and experienced route setter or us instantly.

Always double-check the holds for cracks or other visible damages before mounting. Always double-check that holds are mounted firmly, correctly and solidly to the wall before using the holds. Make sure to inspect mounted holds regularly. If any damage is present to a hold discard that hold immediately.

It is YOUR responsibility that a qualified, capable and experienced route setter, climber, coach or a similar experienced individual, with the proper understanding of route setting and the equipment needed for route setting mount the holds and inspect them regularly.

Disclaimer and safety concerns for all our nature climbing products

Safety concerns

Climbing and training for climbing are inherently dangerous activities. The best way to prevent injuries is to consult a qualified and experienced route setter, climber, coach or a similar experienced individual. Do not use any Nature Climbing Products without the proper guidance of such an individual.

Disclaimer

Any purchase and use of Nature Climbing Granite Holds and all other Nature Climbing Products is the purchaser’s responsibility as the use of Nature Climbing Granite Holds and all other Nature Climbing Products can involve risks and be dangerous activities.

Nature Climbing ApS is not and shall not be held liable for any incorrectness or breach of any information or representations given and especially not to – but not limited to – the extent Nature Climbing ApS can document that a breach is solely or in all material aspects caused by or arising out of (i) mounting the holds in any other way than described by Nature Climbing ApS (ii) alterations or repairs of the holds carried out by persons not authorised by Nature Climbing ApS (iii) the customers failure to mount, use or maintain the products in accordance with any product documentation, or (iv) force majeure.

Nature Climbing ApS as such disclaims all direct and indirect liability for all consequence, damage, injury, or death that arises out of or relates to, directly or indirectly, use of Nature Climbing Granite Holds and all other Nature Climbing Products whether or not such consequence, damage, injury, or death arises as a result of defects related to Nature Climbing Granite Holds and all other Nature Climbing Products as such products are used at the own risk of the customer.

WARNING! BY USING OUR NATURE CLIMBING PRODUCTS, YOU ACCEPT ALL RISK AND RESPONSIBILITY FOR ANY INJURY, DAMAGE OR DEATH THAT MAY RESULT.

Nature Climbing limited warranty

 Warranty

 Thank you for your interest in the products and services of Nature Climbing ApS.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Nature Climbing ApS (the “Physical Goods”).

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Nature Climbing will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

 Nature Climbing ApS will either repair the product at no charge, using new or refurbished replacement parts, or exchange it with a new one.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Nature Climbing ApS is 180 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  • Damages, injuries, or death that arises out of or relates to, directly or indirectly, use of Nature Climbing Granite Holds and all other Nature Climbing Products and the breach of the Limited Warranty.

What do you have to do?

To obtain warranty service, you must first contact us at info@natureclimbing.com to determine the problem and the most appropriate solution for you.

 

Privacy Statement

This Privacy Statement explains how Nature Climbing collects, uses, and discloses your information.

Where applicable, you consent to the use of your information as described in this Privacy Statement each time you use our products or services, so we urge you to read this document in full.

Collection And Use Of Personal Information

Personal information is information that can be used to directly or indirectly identify you.  Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you.

What Personal Information We Collect

Depending on the products and services you use, we collect different kinds of personal information from or about you.

  • Information you provide:  We collect the personal information you provide, such as your name, username, or email address, when you use our products and services, contact us, participate in an online survey, participate in community discussions or chat rooms, apply for employment, interact with us at in-person events, or otherwise interact with us.
  • Information about payments:  If you make a purchase, we collect personal information in connection with the purchase.  This information includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping, and contact details.
  • Information from third parties: We may collect information from third parties, including business partners and marketing agencies.  This includes your contact information from marketing partners when we engage in joint marketing or co-branding activities, your IP address or location information from service providers to offer certain products and services relevant to your location, and data from your social networks to authenticate your product use with us, or that you grant permission to our products or services to access.

How We Use Your Personal Information

Nature Climbing collects, and processes your personal information for the following purposes:

  • Providing, improving, and developing our products and services:  We use personal information to help us provide, improve, and develop our products, services, and advertising.
  • Communicating with you:  Subject to your prior express consent, we may use personal information to send you marketing communications in relation to Nature Climbing products and services; communicate with you about your account, transactions, or employment requests; and inform you about our policies and terms.  Also subject to your prior express consent, we may share your personal information with third-party partners who may send you marketing communications in relation to their products and services.  If you no longer wish to receive email communications for marketing purposes, please contact us. We may use your information to process and respond to your requests when you contact us.
  • Offering and measuring targeted advertisements and services:  Subject to your prior express consent, we may use personal information to personalize your experience with our products and services, on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.

For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Cookies And Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.

Disclosure Of Personal Information

We make certain personal information available to strategic partners that work with us to provide our products and services or help us market to customers.  Personal information will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

We share personal information with companies that provide services on our behalf, such as website hosting; email services; marketing; sponsoring of sweepstakes, contests, and other promotions; auditing; payment processing; fulfilling customer orders; data analytics; providing customer support; conducting customer research and satisfaction surveys; and other services that assist in selling our products and services.  These companies are obligated to protect your information and may be located wherever we operate.

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.

You have the right to access, correct, or delete the personal information that we collect.  You are also entitled to object to or restrict, at any time, the further processing of your personal information.  You have the right to receive your personal information in a structured and standard format.  You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may contact us to exercise your rights.  We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Closing Accounts

Please contact us to close your account.

If you close your account, we have no obligation to retain your information, and we may delete any or all of your information without liability.

Third-Party Websites And Services

Our products and services, including our websites and digital media properties, may contain links to or the ability for you to access third-party websites, products, and services.  We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain.  This Privacy Statement applies solely to information collected by us.  We encourage you to read the privacy policies of any third parties before proceeding to use their websites, products, or services.

Children

We do not knowingly collect, use, or disclose information from children under 16.  If we learn that we have collected the personal information of a child under 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States—we will take steps to delete the information as soon as possible.  Please immediately contact us if you become aware that a child under 16 has provided us with personal information.

Changes To This Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  We expect most such changes to be minor.  Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.